Cancellations + advantage of direct booking at the Hotel Altachhof

Cancellation conditions according to the Austrian Hotel Association (ÖHVB)

Cancellation without cancellation fee:

Up to three months before the agreed arrival date, both parties, i.e., the guest and the accommodation provider, can terminate the accommodation contract without paying a cancellation fee. Please note: The cancellation notice must be received by the contracting party within the deadline. If the guest does not arrive by 6:00 PM on the agreed arrival date and no later arrival time has been agreed upon, the accommodation provider has the right to withdraw from the contract. However, if the guest has paid a deposit, the room must be reserved by 12:00 PM the following day at the latest.

Cancellation with cancellation fee:

Both parties may withdraw from the contract up to one month before the agreed arrival date of the guest. In this case, however, a cancellation fee equal to the room rate for three days must be paid. Please note: The cancellation notice must also be received by the contracting party within this deadline. Even if the guest does not use the booked rooms or board services, they are still obligated to pay the fee. However, the accommodation provider must deduct any savings they have made by not using the room (this is usually 20% for the room rate and 30% for the board rate) or any income they have received from subletting. Please note: The so-called duty to mitigate damages applies. The accommodation provider must endeavor to rent the unused rooms to another party.

Place of Jurisdiction:

Legal disputes shall be decided by the court with subject-matter and local jurisdiction for the accommodation provider. Exception: If the guest's place of employment or residence is in Austria, the courts with jurisdiction for these locations shall be consulted.

We recommend taking out travel cancellation insurance with European Travel Insurance.