Season start: 28.5.2020

HEALTH AND HYGIENE

Safe hospitality in the Altachhof + Annemarie
As with our everyday lives, there are certain new rules. This includes social distancing, wearing mouth-nose protection in certain areas and increased hygiene measures in front of and behind the scenes. These regulations are now fixed for the catering trade.  At the Altachhof+Annemarie we are in the process of integrating all new measures every day. As soon as we know all the details and have coordinated everything, we will inform our guests by via our website. Until then, we ask you to use the official website
Austrian National Tourist Office.

Booking & arrival
Until further notice, we have adjusted the cancellation policy to the current situation. If the Covid 19 pandemic results in local or personal travel restrictions (such as quarantine or entry into Austria), there will be no cancellation fees.
In general we ask you to arrive healthy.

Check-in Reception
At the reception, we have separated the check-in and check-out areas in order to keep a better distance and to be able to look after you as best as possible. In order to shorten waiting times, we ask our guests to send us the information for check-in by email before arrival. Everyone will receive the information personally in advance with our welcome email. The information personally for the main office and Jokercard can send per email or you get the mape and write this infos in you room so we have every time enough distance.

Mouth-nose protection
We would be very grateful if you bring your own mouth-nose mask with you. Of course we also have masks for you at the reception. Washing machines, dryers and irons are available in the washroom for washing the masks brought with you. (mask in apotheke, doctor, mainoffice, cablecards -)
Please notice:  In austria is the vizier mask allowed.

Hygiene in the rooms
Our housekeeping staff work with cleaning agents containing disinfectants. The laundry is washed according to strict hygiene regulations by a professional company.

Culinary
We are very pleased that we can continue to offer you the usual variety at the buffet and creativity from the kitchen in compliance with the new requirements.

Wellness area    sauna and outdoor pool
You can enjoy our massage or our sauna area like the years before:  Importend is the   1meter distance  and the sauna rules like the years bust.
Our open wellness area offers a lot of space and is open in compliance with the minimum distance and the maximum permitted number of people as well as the official requirements.
In the relaxation large garden and in the outside areas, the loungers / romantic corners are placed so that the distance of 1 m is maintained.
Infusions do not take place.
Sauna area with the new hygiene and safety rules.

Activity program
The activity program takes place in small groups in compliance with the minimum distance and the maximum permitted number of people, as well as the official requirements.

Hygiene measures
Our cleaning and disinfection plan was coordinated to meet all of the current hygiene guidelines of the Austrian Hotel Association.
• Disinfection stands are distributed throughout the house.
• The cleaning is carried from our hygiene team with 40years professional expierence

• All rooms are disinfected regularly.
• All door handles are regularly disinfected.
• All cleaning agents contain disinfectants.



Suppliers
Behind the scenes and for our suppliers, the same rules of conduct and hygiene apply. We are pleased that you are placing your trust in us even in these turbulent times!

Subject to changes